> ## Documentation Index
> Fetch the complete documentation index at: https://secndai.manicule.dev/llms.txt
> Use this file to discover all available pages before exploring further.
> For every page in one file, fetch https://secndai.manicule.dev/llms-full.txt (large).
> To search and read these docs as tools, connect the MCP server at https://secndai.manicule.dev/api/mcp.
> Every agent surface: https://secndai.manicule.dev/.well-known/llms-manifest.json

# Lead routing (/cookbooks/lead-routing)

<!-- agent-signals: reading_time_min: 1 · est_tokens: 295 · updated: 2026-11-12 -->
Related: [Support triage](/cookbooks/support-triage.md), [Refund decision](/cookbooks/refund-decision.md), [Content moderation](/cookbooks/content-moderation.md), [Tool selection](/cookbooks/tool-selection.md), [Document classification](/cookbooks/document-classification.md)

> Route expressed product needs to the right sales workflow.

Use stated requirements rather than inferring sensitive attributes or personal worth. Keep region, account ownership, and eligibility rules in code.

```json title="request"
{
  "model": "ren-zero-2026-11-12",
  "type": "choice",
  "situation": "The prospect asks about a shared account, higher request limits, and a data processing agreement for their engineering team.",
  "question": "Which team should follow up on the stated requirements?",
  "options": [
    {"id": "enterprise", "description": "Team access, contractual terms, or larger workloads"},
    {"id": "developer", "description": "Individual API integration and getting started"},
    {"id": "review", "description": "Needs are unclear or span unrelated workflows"}
  ],
  "threshold": 0.9
}
```

Create a routing suggestion on `act`; let your CRM enforce ownership and communication permissions. A model decision does not authorize sending an email. Review ambiguous requests and all `ask_human` results.

Evaluate short messages, existing customers asking for support, and research inquiries that mention enterprise features without purchase intent.